Archives.com Website Review & Ratings + Archives Coupons
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Archives.com Website Review & Ratings + Archives Coupons

Archives: Products & Services

Archives is a large family history site that offers users access to more than 2.2 billion vital and historical records at low prices. That's right, more than 2.2 billion! Users trace back their family trees and assorted records within the one location at this genealogy site.

Types of records to search are:

Records date back to the 1700's and up to the present year. Collections to search include:

Archives: Company Background

Archives.com is owned by Inflection, a company that also operates the site. The technology company is located in the Silicon Valley. 

The genealogy website launched in 2010 and is staffed with engineers, designers, and family history professionals. The founders of the site are Matthew Monahan and Brian Monahan. The current CEO of Ancestry.com is Tim Sullivan.

Archives: Customer Feedback & Reviews

Across the web, there are mixed customer reviews for Archives.com, with both positive and negative comments.

TopTenREVIEWS gives Archives.com at 9.08 out of 10. The review points out the worldwide focus of the genealogy website:

  • "...Unlike some genealogy search sites we compared, Archives offers quite a few U.K. records as part of its basic membership. Some sites charge extra for that information. There are 290 million U.K. census records and 160 million U.K. vital records. Both collections include images. We like that..."

At SiteJabber, however, there are negative reviews of Archives. For example, customer Natalie gives the site only 1 out of 5 stars and writes:

  • "I paid $10.00 for a 3 month membership through an online coupon. In my opinion archives.com are deceptive regarding the scope of information they have to offer. After 3 MINUTES I knew I had thrown away my money. Total waste."

Positive customer reviews are shown on Archives.com itself, including:

  • “Archives.com is making family history easy and affordable for the everyday person. The site offers a rich interface and access to an abundance of records, images, and stories about the past. I give Archives.com my highest recommendation.”
    • Harry Louis Gates Jr.
Archives: Business Credibility & Trustworthiness

Inflection has a profile with the BBB of San Jose. The Better Business Bureau accredited the business in 2008, and gives the company an A grade. The highest grade is A+, so this is good! There have been 486 complaints closed with the BBB in the last 3 years, and 251 complaints closed in the last 12 months. 

The company also gains credibility from its partnership with renowned FamilySearch International. The latter company is the world's largest genealogical organization. As well, Archives.com partners with the National Archives of the United States. The National Archives preserves and maintains historical papers such as the Declaration of Independence. These are great partners to have!

Recently the company received positive media attention (January 2012) for adding Peter Merholz as the Vice President of User Experience. Merholz has worked with large companies such as Samsung and the Harvard Business Review as part of his client-base at Adaptive Path. Several other positive press releases for the company are found within the site at Archives.com in the Press.

As well, Archives has been features on top publications such as:

  • The New York Times
  • TechCrunch
  • Forbes.com
  • The Wall Street Journal
Archives: Website Popularity & Google Ranking

For website popularity, Alexa and Compete statistics show that Archives traffic is down slightly for the last few months but has risen considerably over the long-term period (from one year prior).

At Alexa, archives.com has a Global Traffic Rank of 7,313 over three months. The US Traffic Rank over the three months is 1,348. While traffic to the site is up by 5% over the last month, the estimated percentage of global internet users who visit the site is down 19% over the whole three-month period.

Compete shows that 5,185,430 unique visitors based in the US visited archives.com in June 2012. That number is down just over 1% from the previous month but is up considerably from last year. The number of unique visitors rose by 51.57% over last year! The current rank (by UVS) is 304. The rank is better than last year by 146! For Competitive Rank, archives.com is first of the five listed sites, and more than double the number of unique visitors than rootsweb.ancestry.com (second place).

Google PageRank Checker lists the genealogy website as a rank of 6 out of 10.

Archives: Social Media Presence

The company has profiles on several social media platforms. To be competitive with other online businesses, Archives should spread its presence to Google+ and expand the Twitter and YouTube followers.

On Twitter, the handle @Archives.com has 1,561 followers. The company has sent 833 Tweets and appears to Tweet several days of the week.

The Facebook profile is more active than Twitter. There are currently 3,781 Likes of the fan page. The company posts often and there is interaction with the page followers.

Archives does not have a Google+ page. The company does have a YouTube channel, though there are only four subscribers. There are 808 video views.

The company maintains a blog called Roots & Branches. The blog is updated at least once a week. The number of followers is not available to public view.

Archives: Website Security & Safety

The website is secured by TRUSTe. Archives is a member in the TRUSTe Privacy Seal Program. Further information is contained on the site's Privacy Policy. The billing screens do use secure https:// connections.

Google's Safe Browsing Diagnostic Page for archives.com shows that the site is not currently listed as suspicious. As well, the page shows that the site has not hosted malicious software over the last 90 days or acted as an intermediary to infect other sites.

Archives: Pricing & Packages

The company currently offers a 7-Day Free Trial to use the services of the site. This is a great offer not available specific to this site, giving Archives.com an advantage over online competitors.

After the 7 days, customers are billed $39.95 USD for one year of access. The user's credit card is automatically billed $39.95 USD every 12 months after the free trial ends. That way customers do not have a period without access to the documents online.

Archives: Shipping Rates & Policies

The shipping section does not apply to Archives.com. The information, such as records and census data, is available through the website. Even the newsletter that users can subscribe to is sent electronically by email. Payments are made online by credit card or PayPal. No physical items are shipped to consumers.

The products are restricted to US customers and information only. International residents cannot access the site's data.

Archives: Payment Methods Accepted

The company offers payment by credit card and by PayPal. Accepted credit cards are:

  • VISA
  • MasterCard
  • Amex
  • Discover card

The company would rate higher in this section if it accepted other payment methods available by online competitors. Other methods could be EbillMe, BillMeLater, and E-Check.

Archives: Returns, Refunds & Exchange Policy

Customers are advised to read the Terms and Conditions section of Archives. In capital letters, the company explains about the warranties for the information accessed on the site:

"..WE HEREBY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES REGARDING THE PERFORMANCE OF THE WEBSITE OR OUR PRODUCTS, AND THE ACCURACY, CURRENCY, OR COMPLETENESS OF THE INFORMATION, INCLUDING (WITHOUT LIMITATION) ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.."

To cancel the membership, customers can begin the process by completing the Subscription Options page.

Archives: Product images & screenshots
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Comments (1)

"...more than 2.2 billion..." Wow! Archives must be a gigant archive for sure, yet it only launched in 2010. Plus the review itself is outstanding, Christy.

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